Privacy Policy
Table of Contents
Introduction
Intercept AI, Inc. ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our LLM observability platform. We are committed to transparency and giving you control over your personal data.
Information We Collect
We collect information you provide directly to us, as well as information collected automatically:
Information You Provide
- •Account Information: Name, email address, password, and organization details
- •Trace Data: LLM application traces, prompts, and responses you send to our platform
- •Payment Information: Billing details processed by secure third-party payment providers
- •Communication: Support requests and feedback you provide
Information Collected Automatically
- •Usage data and analytics
- •Device and browser information
- •IP address and location data
How We Use Your Information
We use the information we collect for the following purposes:
- •Provide, maintain, and improve our services
- •Process transactions and send related information
- •Send technical notices, updates, and support messages
- •Respond to your comments, questions, and requests
- •Analyze usage patterns to improve user experience
- •Detect, prevent, and address technical issues or fraud
Data Sharing
We do not sell your personal data. We may share your information only in the following circumstances:
- •Service Providers: With trusted third-party vendors who assist us in operating our platform
- •Legal Requirements: When required by law or to protect our rights
- •Business Transfers: In connection with a merger, acquisition, or sale of assets
- •With Your Consent: For any other purpose with your explicit consent
Data Security
We implement industry-standard technical and organizational measures to protect your personal information:
Encryption
All data is encrypted in transit (TLS 1.3) and at rest (AES-256)
Access Control
Strict access controls and audit logging for all data access
Compliance
SOC 2 Type II certified with regular security audits
Monitoring
24/7 security monitoring and incident response
Data Retention
We retain your information for as long as your account is active or as needed to provide you services. Trace data retention depends on your subscription plan. You can request deletion of your data at any time, and we will process your request within 30 days.
Your Rights
Depending on your location, you may have the following rights:
- •Access: Request a copy of your personal information
- •Correction: Request correction of inaccurate data
- •Deletion: Request deletion of your personal data
- •Portability: Export your data in a machine-readable format
- •Opt-out: Opt out of marketing communications
International Transfers
Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place, including Standard Contractual Clauses and compliance with applicable data protection frameworks.
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by email or through a notice on our platform. Your continued use of the service after changes take effect constitutes acceptance of the revised policy.
Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us:
Email: privacy@intercept.ai
Data Protection Officer: dpo@intercept.ai
Address: Intercept AI, Inc.
San Francisco, CA 94105